How to make a complaint

The University treats any complaints about its accommodation, the management of its accommodation or members of Residential Lettings staff very seriously and we hope to resolve these to your satisfaction as quickly as possible.

The relationship between the University and its tenants is governed primarily by the tenancy agreement, by any applicable laws and by the procedures put in place by the Residential Lettings team.

If these do not provide a clear solution to the problem, please follow the following three-step process.

Visit or contact the member of staff who delivered the service you are dissatisfied with. They will work with you to find a satisfactory resolution. We will aim to resolve your issue within five working days.

If you are not satisfied with how we have dealt with the problem, you can make a complaint to the Residential Lettings Office. This can be done in person, by telephone or in writing by post or email:

 

University of Oxford

Residential Lettings

2nd Floor, 4 Worcester Street

Oxford, OX1 2BX

 

Email:              residential-lettings@admin.ox.ac.uk

Telephone:      01865 280923

 

We will not consider complaints raised more than three months after the events.  A senior team member will investigate your complaint and respond to you directly, detailing any remedial action.

We aim to respond fully to all complaints within 10 working days.

If you are still not satisfied, you can make a written complaint to the Director of Asset & Space Management at the following address:

University of Oxford

Asset & Space Management

The Malthouse

Tidmarsh Lane

Oxford, OX1 1NQ

Use the following link to view the Residential Lettings Complaints Procedure.

Contact us

 +44 (0)1865 280942
  residential-lettings@admin.ox.ac.uk